UseMyBank believes that it is everybody's responsibility to prevent, detect and fight fraud. UseMyBank is committed to ensuring your safety in using its services, however in the unlikely event that you feel you have been a victim of fraud UseMyBank requests that you contact authorities or us as soon as possible.

The following is steps that UseMyBank recommends you take in the event you feel you have been a victim of fraud.

1. Contact all or any of the three credit bureaus and ask that a "fraud alert" be placed on your file. Also request a copy of your credit report, which is free to identity theft victims. The following are links to the credit bureaus' Web sites:

Experian (formerly TRW)
Equifax
TransUnion

2. For accounts that have been fraudulently opened or used, contact the security department of the creditor.

3. File the appropriate police reports and request a copy of each one.

4. Keep carefully written records of everyone you speak with, and use registered mail when sending important correspondence.

5. If you are a user or member of UseMyBank and believe you are a victim of identity theft, contact us by email or call 1-866-672-2265 - Available 24 hours a day/7 days a week, and a customer service representative will help in assisting you with any other required tasks or steps needed to be taken.

6. Contact RECOL this is a department of the Royal Canadian Mounted Police. RECOL provides real-time data pertaining to the current fraud trends. It also provides education, prevention and awareness of economic crime. RECOL will recommend the appropriate law enforcement or regulatory agency and/or private commercial organization for potential investigation